I am a manager of a company __________
(Address person by name), we have talked previously but I have a feeling that you are back!
If you have any questions you can always order a callback.
(If there are special offers for returning customers you should also mention it – “We are always happy to see you and in fact we have a pretty amazing offer for you”)
(You should conduct the conversation in a very friendly manner from the beginning, as if you’ve met an old friend of yours and you are happy about it. The client will respond that they are on a website at the moment and this will cause a WOW- effect)
Yes, I am at the website at the moment and …. – find out what he needs.
We love your clients the same as we love our own.